Accredited Law Firm Statement of Service Values
JustFund Accredited Law Firms agree to the following in their dealings with clients that are funded by us:
- Complying with all applicable laws and professional obligations.
- Working in the best interests of clients.
- Maintaining client confidentiality and privilege.
- Acting with integrity, care and empathy.
- Communicating proactively and transparently, especially in relation to costs and any changes to a scope of work and budget.
- Billing in a fair and reasonable manner, and not over-servicing or prolonging matters to the detriment of clients.
- Working competently, diligently and promptly.
- Ensuring competent and qualified staff are allocated to family law matters.
- Working collaboratively with other service providers and stakeholders, including our client’s legal finance partner.
- Being open to feedback.
Firms can also complete the law firm accreditation form and review our guide on mistakes family lawyers make when deferring fees.