Compliance Information
JustFund provides funding under ASIC Credit (Litigation Funding – Exclusion) Instrument 2020/37 to support clients engaged in family law or estate legal matters. In addition JustFund is authorised by ASIC to provide funding under Australian Credit Licence Number 568341. Before providing funding under our ACL we will provide disclosures including JustFund’s Credit Guide, and our Client Funding Agreement sets out the basis of your funding as well as your rights and obligations.
All our clients can expect to receive a high standard of service when you contact us and we are committed to resolving any complaints or disputes you may have with us quickly and fairly. We aim to resolve all complaints straight away, and will always acknowledge your complaint within one business day. If we need time to resolve the complaint we will keep you updated on progress with the aim of providing a full response within 30 days.
If you have a complaint or require assistance, please contact us:
Phone: 02 8069 4000
Email: complaints@justfund.com.au
Mail: JustFund, Level 13, 85 Castlereagh Street, Sydney NSW 2000
If you are not satisfied with our final response, or if we have not provided a final response within the agreed timeframe, you have the right to refer your complaint to our free external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA):
Website: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (free call)
Mail: GPO Box 3, Melbourne VIC 3001
